Frequently Asked Questions
Sometimes it helps to know you're not the only one who has been in this situation. If you can't find an answer to your question here, please get in touch. We're more than happy to have a confidential conversation.
HOW MUCH DOES IT COST?
Our hourly rate varies according to the type of investigation work required. As the nature of work is so varied - each case differs with the amount of hours needed. For example surveillance work is between $80-$140 per hour while Data Forensics is more.
Our approach is to ensure we provide a cost effective investigation for each client. We make sure we have a comprehensive understanding of your requirements - including how much you're prepared to spend and the time frame.
We never exceed the estimate/quote without consultation with the client. And we make use of the latest technology to save costs.
The best thing to do is have a good conversation with us - so you are can make an informed decision. Just pick up the phone for a FREE no-obligation discussion.
WE MET ONLINE. ITS GOING REALLY WELL. ITS JUST THAT THEY CAN NEVER MEET ME IN PERSON
First of all - technology is a wonderful platform to meet people. The recommendation is to use reputable dating sites, that have terms and conditions,and that are known.
Different sites attract different types of people. Tinder can be seen as a hook up site for young people for example. So be aware of the type of site you are attracted to. Google the name and type in 'bad feedback' - see what comes up.
Irrespective of the site be aware that people who cat-fish will go onto all sites. Cat-fishing means using a false, stolen or made up identity.
If you have been dating online and want to meet that person in real-life - and they always have a reason why they can't - take it as a red flag. Never agree to giving money.
If you tend to be vulnerable off-site - you'll be even more vulnerable onsite. Warning signs are they:
Fall in love too quickly or profess love very quickly
Isolate you from family/friends
Send you presents early in the relationship
I WOULD LIKE TO TRACE MY MISSING SISTER
Answer coming soon
THINGS ARE GOING MISSING FROM WORK
Theft from the workplace can take many forms: physical items missing, fraud and Intellectual Property Theft.
Surveillance will take care of physical theft , however more in-depth analysis is required with fraud or IP theft.
Signs to watch out for are:
people in control of money/budgets take limited annual leave and don't want to hand over to anyone
handing in notice to leave without good reason
things missing 2 weeks prior to a person leaving their workplace
Always involve HR processes as soon as possible - as there is procedures that need to be followed correctly.
Talk to us about the various ways we can track a persons behaviour, including computer analysis and a surveillance team being used to photograph or purchase items that are illegally being trademarked. A Forensic Accountant may be required.
WHAT SHOULD I ASK AN INVESTIGATOR BEFORE EMPLOYING THEM?
First, do some online research to see what feedback is being written about the investigator from past clients. If you can't get good personal recommendations, phone around a few to get an idea of who is the most professional in their dealing with you and compare prices. Cheapest doesn't always mean the best. Try and meet them in person, when you're getting close to signing up. Ask for an example of a written report so you get to see the quality of a report, photographs and video which is going to be the end product. This is the evidence proving or disproving your suspicions that could end up in court. So it needs to be of a standard that will withstand the rigors of a judicial proceeding.
Are you a Registered Investigator - whats your license number?
How many years have you been practicing?
What do you specialise in?
What are your terms of trade?
What are the payment terms?
Do you do all the work yourself or work with others? Who?
I THINK AN EMPLOYEE WHO IS LEAVING HAS ACCESSED OUR CUSTOMER DATABASE WITHOUT AUTHORITY
First of all involve HR as soon as possible as their are processes that need to be followed.
Get in touch with us as soon as possible so we can discuss the best methods of surveillance. e.g computer analysis. Time to observe activity is 2 weeks prior to employees leaving date, as this has been proven to be the time most likely an out-going employee will steal or commit fraud.
I'M WORRIED ABOUT MY CHILDREN WHEN IN MY EX'S CARE
Answer coming soon
SOMEONE IS HARASSING ME ONLINE
First of all - don't engage with this person. Get in touch with us for a confidential conversation about what services we can use to stop this happening and track the offender.
I THINK MY PARTNER IS CHEATING. WHAT SHOULD I DO?
First of all - both men and women cheat in relationships. Women tend to be more crafty and hide it better. They are more inclined to get their friends to cover for them - and are more aware of being watched. Men may return to the same place to meet someone - women will go different places.
The motivation is different between the sexes - men are often motivated by sex, women by relationships and status.
If you think your partner may be cheating here are some of the warning signs:
money disappearing from joint accounts. Particularly around certain dates of the year - Valentines, Xmas
lots of work trips or working late
We often hear from people they actually feel relieved when things have become obvious to them.
You deserve to know the truth.
Get in touch for a confidential conversation about how we can help you. We have dealt with hundreds of investigations in this area of infidelity and understand the complexity.
MY EX ISN'T STICKING TO THE FAMILY COURT RULING
Get your lawyer involved as soon as possible. A Private Investigator can be used to provide support evidence.
I GAVE THEM MY CREDIT CARD DETAILS ONLINE - NOW ODD AMOUNTS ARE BEING TAKEN OUT OF MY ACCOUNT
Answer coming soon